About Nova Fides GmbH
A steady, informational presence in distressed credit servicing
Nova Fides GmbH was formed to bring clarity to a part of finance that is often confusing for everyone involved: what actually happens once a loan falls into distress.
Our background
Formed by people who worked inside credit servicing operations
Nova Fides GmbH is based in Frankfurt am Main and was founded by a small team with backgrounds in credit administration, loan servicing operations, and regulatory reporting.
Having sat on both sides of restructuring conversations, our founders set out to build a servicing partner that explains itself clearly — to lenders, to servicers, and to the borrowers whose accounts are being discussed.
What guides our work
Principles behind how we handle every file
Neutral coordination
We do not represent only the lender or only the borrower. Our role is to keep the process organised and understandable for both.
Plain documentation
Every summary we produce is written so that a non-specialist reader can understand exactly what is being proposed and why.
Careful handling of data
Account and personal information shared with us is handled under German and EU data protection requirements, and shared only where necessary.
Timely responses
Distressed situations rarely improve when they are left waiting. We aim to acknowledge every enquiry within one business day.
Compliance first
Our servicing procedures are built around applicable German and EU credit servicing and consumer protection requirements.
Informational by design
We explain options and processes; we do not sell financial products or make lending decisions on this website.
Where we work
Based in Frankfurt am Main, working across Germany and the EU
Our office sits close to Frankfurt's historic Kornmarkt, within walking distance of the city's financial district. From there, our team supports servicing coordination for accounts across Germany and the wider European Union.
Nova Fides GmbH, Kornmarkt 1 A, 60311 Frankfurt am Main, Deutschland. Visits are by appointment; please contact us in advance.
Want to know more about how we work?
Our team is happy to walk you through the process before any file is opened.