1. Data controller
The data controller responsible for personal data processed through this website is:
Nova Fides GmbH
Kornmarkt 1 A
60311 Frankfurt am Main
Deutschland
Telephone: +49 69 348 674 400
Email: support@nova-fides.org
2. Data we collect
We collect personal data that you choose to share with us, and limited technical data that is generated automatically when you visit this website.
- Contact form data: name, email address, telephone number (if provided), enquiry type, and the content of your message.
- Correspondence: information you send us by email, telephone, or post in connection with an enquiry.
- Technical data: general information such as browser type, device type, and pages visited, collected through cookies and similar technologies as described in our Cookies page.
We do not knowingly collect financial account numbers, passwords, or government identification numbers through this website's contact form.
3. How we use your data
We use the data described above to:
- respond to enquiries submitted through this website or by email and telephone;
- provide general information about our credit servicing and loan management coordination activities;
- maintain records of correspondence relating to a distressed credit file, where you have engaged us in that context;
- keep this website secure and functioning correctly;
- meet legal and regulatory obligations applicable to credit servicing entities in Germany and the EU.
4. Legal basis for processing
Where the General Data Protection Regulation (GDPR) applies, we process personal data on the following bases: your consent (for example, when you submit the contact form), the necessity of processing to take steps at your request prior to engaging our services, our legitimate interest in operating and securing this website, and compliance with legal obligations that apply to our activities.
5. Sharing of data
We do not sell personal data. We may share limited data with:
- service providers who host this website or support our email and telephone systems, under appropriate confidentiality terms;
- the relevant lender, servicer, or borrower involved in a specific credit file, where necessary to coordinate that file and where you have engaged us in that context;
- regulators, courts, or public authorities, where we are legally required to do so.
6. Data retention
We retain contact form submissions and related correspondence for as long as necessary to respond to your enquiry and for a reasonable period afterward for record-keeping purposes, and longer where retention is required by German commercial or tax law.
7. Cookies
This website uses a limited number of cookies. Details of what they do and how you can control them are set out in our Cookies page.
8. Your rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to request data portability. You also have the right to lodge a complaint with a supervisory authority, such as the Hessian Commissioner for Data Protection and Freedom of Information (Der Hessische Beauftragte für Datenschutz und Informationsfreiheit).
To exercise any of these rights, please contact us using the details below.
9. Security
We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Contacting us
Questions about this Privacy Policy, or requests relating to your personal data, can be sent to support@nova-fides.org or by post to the address above.